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Refund & Cancellation Policy
Mabel's Mobile Cigar Lounge, LLC
1. Event Reservations and Retainers
A 50% non-refundable retainer is required to reserve an event date. A reservation is confirmed only after the service agreement has been signed and the required retainer has been received.
2. Final Payment
The remaining 50% balance is due 14 calendar days before the scheduled event. Additional cigars, merchandise, travel beyond 30 miles, and optional upgrades are billed separately as specified in the service agreement.
3. Customer Cancellations
All cancellation requests must be submitted in writing. The initial retainer is non-refundable. Any refund of additional payments will be determined according to the cancellation provisions of the signed service agreement.
4. Event Rescheduling
Requests to reschedule must be submitted in writing. Rescheduling is subject to availability and written approval by Mabel's Mobile Cigar Lounge, LLC. Additional charges may apply.
5. Weather and Unforeseen Circumstances
Events affected by severe weather, unsafe conditions, emergencies, or circumstances beyond reasonable control will be reviewed individually. Rescheduling or refunds will be handled according to the signed service agreement and applicable law.
6. Early Termination and Damages
Additional charges may apply for customer-caused property damage, theft, excessive cleaning, unauthorized activities, or other violations of the service agreement. Refund eligibility following early termination will be determined under the agreement and applicable law.
7. Refund Requests
Customers should submit refund or cancellation requests in writing to:
8. Agreement and Applicable Law
This policy should be read together with the signed service agreement. Applicable North Carolina law governs the parties' rights and obligations.